Have you Violated
Amazon’s Compliance
Policies
Staying informed about every compliance law and regulatory change can be challenging. However, Amazon simplifies this process by notifying you of any compliance violations that may pose a risk.
Monitoring
It is crucial for stores selling products to regularly monitor this section
Compliance
Doing so ensures there are no compliance issues that could affect your business.
Consequences
Failure to address these violations may result in Amazon blocking your listings or even deactivating your account.
Compliance Notifications is a Serious Issue on Amazon
- A report by InvestigateTV analyzed 429 recalled household products, revealing that these items were responsible for 62 deaths and 1,600 injuries.
- To guarantee product safety, Amazon has implemented procedures to streamline regulatory processes.
- Ensuring safety is paramount for any brand on Amazon. From cookware to bed sheets, the average household contains numerous products. However, do sellers always consider the potential hazards associated with these everyday items?
How we remove Amazon
Compliance Issues
Review the Violation
Begin by thoroughly examining the specific compliance issue to understand the nature of the violation.
Prepare an Appeal
Draft a detailed appeal letter. Gather all necessary compliance documents that support your case. Develop a comprehensive Plan of Action to address and rectify the issue.
Submit the Plan
Send the appeal letter, compliance documents, and Plan of Action to Amazon for review.
Await Resolution
It may take a few days to receive a formal resolution from Amazon. Once resolved, the status of the violation will be updated on your account health dashboard.
Amazon utilizes an algorithm known as A9. A higher Account Health Rating (AHR) score increases the visibility of your listings, which in turn boosts organic sales.
With millions of sellers vying for the same customers, maintaining compliance is essential. Compliance notifications can lower your AHR score, but once addressed and resolved, your score will improve accordingly.
The most common violations include:
- Suspected intellectual property violations
- Product safety customer complaints
- Received intellectual property complaints
- Listing policy violations
- Product authenticity customer complaints
- Restricted product policy violations
- Product condition customer complaints
- Customer product reviews policy violations
Expertise in Compliance
Management
With over 13 years of experience managing European marketplaces, we have gained a profound understanding of Amazon’s procedures across all platforms. Based in India, we take pride in our transparent and results-driven approach, which sets us apart from numerous service providers who request upfront fees yet often fall short of delivering tangible results.
We only charge for notification removals after they have been successfully removed. Our pricing is clearly displayed beforehand, ensuring complete transparency and trust.
Do you want to swiftly address product policy violations and prevent potential account deactivation without sifting through countless seller central forum posts for answers? When selling on Amazon, dealing with products flagged for policy violations is a hassle you want to avoid. The next steps can seem confusing, but don’t worry—we provide a clear, step-by-step solution to help you resolve issues and get back to selling.
Suspected Intellectual Property Violations
Definition: Suspected intellectual property (IP) complaints arise when Amazon believes you may be improperly using another party’s IP rights. These complaints are not directly filed by the rights owner but are identified by Amazon based on anomalies suggesting potential IP infringement.
Reason for Violation: Amazon will issue a warning for suspected IP violations if they believe your product listing infringes upon someone else’s intellectual property rights.
Next Steps: Typically, Amazon will automatically send a notice of suspected IP violation and may deactivate the associated product listing.
Received Intellectual Property Complaints
Definition: Received intellectual property complaints occur when the owner of a brand or IP rights informs Amazon that your listing uses their property without permission.
Reason for Warning: A brand owner claims that your listing infringes on their IP rights.
Potential Consequences: Ignoring these warnings may lead to the deactivation of your listings or even your entire Amazon account.
Product Authenticity Customer Complaints
Amazon considers product authenticity complaints to be intellectual property violations. Amazon sellers can receive an authenticity policy violation if they don’t comply with all applicable laws and regulations. This includes ensuring that they own or have the right to use any intellectual property, such as brand names, images, and content.
Next Steps: Failing to respond to authenticity claims can result in Amazon deactivating your listing.
Product Condition Customer Complaints
A product condition complaint on Amazon is a customer complaint that a product they received is in an unacceptable condition, different from what was described on the product detail page. This is a violation of Amazon’s policy and compliance.
Product Safety Customer Complaints
Definition: Safety complaints are filed when customers report that they believe a product is unsafe or does not meet safety standards
Amazon sellers must ensure their products comply with safety standards to guarantee customer safety.
Key considerations include:
Safety Standards: Products must meet local safety regulations.
Testing: Thorough testing is needed to verify safety, especially for risky products.
CE Marking: Indicates compliance with EU safety standards.
Tracking Labels: Must include manufacturer details and be permanently attached.
General Certificate of Conformity (GCC): Proves compliance with safety regulations.
Product Instructions: Must be provided.
Lab Test Reports: Show the product has met required standards.
Labeling and Traceability: Products must be labeled with identifying information.
Non-compliance can result in Amazon blocking or removing listings.
Listing Policy Violations
Definition: Amazon issues warnings for listings that do not comply with their policies.
Reason for Warning: Warnings may be issued for duplicate listings, non-compliant variations, or prohibited items such as promotional samples or soon-to-expire products. There could be one of the several other reasons which does not comply with Listing guidelines by Amazon.
Next Steps: If Amazon suspends your listing, you will likely need to appeal by submitting a plan of action (POA). Failing to respond to warnings may result in the removal of your listing.
Restricted Product Policy Violations
Definition: Restricted products are those that require Amazon’s approval before they can be sold.
Reason for Warning: Amazon maintains lists of restricted categories and brands in Seller Central, which may vary by marketplace and change over time. Continuous monitoring for updates is essential.
Next Steps: Amazon may request the removal of restricted product listings. You may need to provide proof of official licensing or purchase from an approved distributor. Ignoring these warnings can result in the deactivation of your selling account.
Customer Product Reviews Policy Violations
Definition: Violating Amazon’s customer review policy means breaching their rules regarding product reviews.
Reason for Concern: Amazon prohibits sellers from writing reviews for their products or competitors’ products, manipulating reviews, soliciting reviews in exchange for incentives, or asking customers to change or remove reviews.
Potential Consequences: If Amazon suspects review tampering, they will delete the reviews and the product listing. Additionally, they may suspend or permanently block your account.
You don't want a “jack of all trades”
Addressing your compliance needs is our specialty. As dedicated experts, not generalists, we have honed our skills through continuous practice and focused expertise. You can rest assured that our talented in-house team meticulously handles your compliance matters, ensuring consistently positive outcomes.